Legal
Terms & Conditions
Last updated October 5, 2026
These terms govern your use of PaddiRide, operated by Adewebs Technologies. By creating an account or using the app you agree to them. Our Privacy Policy explains how we handle your data.
Using the platform
PaddiRide connects riders and senders with independent drivers and dispatch riders. You must provide accurate information, keep your login secure, and use the app lawfully. Drivers must complete identity and vehicle verification before accepting trips.
Payments
Fares and delivery fees are agreed in the app and settled through your wallet or the payment method shown. You are responsible for keeping enough balance to cover a booking.
Cancellations and sanctions
A ride or delivery that is cancelled after a driver has accepted it wastes that person's time and fuel. To keep PaddiRide dependable for everyone, cancelling an accepted ride or dispatch delivery — whether you are the rider, the requester, the driver or the dispatch rider — temporarily pauses your ability to book and to be booked.
| What happened | Restriction |
|---|---|
| You cancel an accepted ride or delivery | 2 hours |
| You cancel 2 accepted rides or deliveries within 24 hours | 3 days |
| You cancel 4 accepted rides or deliveries within 7 days | 1 week |
- While restricted you cannot request rides or deliveries, and drivers and dispatch riders are not shown new requests or matched to you.
- Rides and deliveries are counted together. A longer restriction is never shortened by a shorter one that follows it.
- Cancelling before a driver has accepted is free and has no effect on your account.
- Your home screen shows the restriction, the reason for it and a live countdown to when it ends. It lifts automatically.
- Free cancellations:cancelling within 2 minutes of being matched is free. A driver or dispatch rider whose customer never shows up can cancel with “Rider didn't show up” at no penalty once they have waited about 5 minutes after arriving.
- Trips already in progress are not affected. If you believe a restriction was applied in error, contact support and our team can lift it early.
The same rules are published on their own at /cancellation-policy.
Safety and conduct
Treat riders, drivers and dispatch riders with respect. Accounts involved in fraud, abuse or unsafe behaviour may be suspended or closed.
Changes and contact
We may update these terms and will change the date above when we do. Questions? Contact support@paddiride.app.