Privacy Policy

Account information: name, email address, phone number, date of birth, and profile photo, provided when you register.

Location: your device's location while you use the app, to find nearby drivers, show pickup/drop-off points, and power live trip tracking. A driver's location is shared with a rider only for the duration of a trip they're matched on.

Identity verification (drivers): a government ID, a selfie, and BVN/NIN, checked through our identity-verification partner IdentifyOrg to confirm a driver is who they say they are before they can accept trips.

Payment information: wallet balance and transaction history. Card details are handled directly by our payment processors (Paystack, Monnify) — PaddiRide does not store your full card number.

Device information: a push-notification token so we can alert you about trips, offers, and safety events, and basic device/app version data for crash reporting.

Content you provide: ratings, reviews, support messages, and anything you submit through the app, such as an SOS alert or a road hazard report.

• Match riders with nearby drivers and calculate fares and ETAs
• Verify driver identity and vehicle documents before approval
• Process payments, payouts, and wallet transactions
• Send trip updates, offers, receipts, and safety alerts
• Respond to support requests and investigate disputes or fraud
• Improve the app and understand how it's used, in aggregate

We don't sell your personal data. It's shared only where the app's function requires it:

• The other party on a trip (name, photo, live location, vehicle details for drivers) — only while a trip is active
• IdentifyOrg, for driver identity/document verification
• Paystack and Monnify, for payment processing
• Your emergency contacts and nearby security partners, only if you trigger an SOS alert
• Law enforcement or regulators, if legally required

We keep account data for as long as your account is active. Trip, delivery, and payment records are retained after account deletion in an anonymized form — they no longer identify you, but they remain part of the other party's trip history and satisfy financial record-keeping requirements that apply regardless of any one account.

You can review and update most of your information from the Profile screen in the app. You can request a copy of your data, or delete your account entirely, at any time.

Delete your account →

Questions about this policy or your data: support@paddiride.app.